Online Support & Services
PBSC Online empowers faculty and students by enhancing the online learning experience
through robust support services. We fundamentally aim to build relationships through
faculty development, innovative instructional design and supportive technical care.
We are committed to the effective governance of our learning management system, third-party
integrations and tools that foster a collaborative, engaging and student-centered
online learning community, which in turn, allows us to excel together. Leveraging
the power of social media, we engage in targeted outreach and marketing efforts that
seek to inform prospective students, both domestic and abroad, about flexible and
versatile online program offerings.
Student Support
The PBSC Online Support Team is committed to providing students with the best support and services to enhance their college experience. We are here to assist you with any questions, concerns or technical issues you may encounter.
Canvas Support
Please contact Canvas Live Support for assistance with Canvas tools and questions about the Canvas Learning Management System. Support is available 24/7 via chat and phone. Use the "Help" button inside Canvas or call 877-376-9392.
Online Course Support
Check out our Raising Your IT IQ tutorial videos for solutions to the most common student technology issues. If you need assistance with your online course, please contact the Online Student Support team at 561-868-3303 or OnlineStudentSupport@palmbeachstate.edu.
Student IT Service Desk
Please contact Student IT Service Desk for assistance with your PBSC password and college-issued computers.
- Website: help.palmbeachstate.edu
- Phone Number: 561-868-4000
Faculty & Staff Support
The PBSC Online Support team is committed to providing faculty and staff with timely and practical solutions to all their technical needs. Whether you're navigating new educational technologies, experiencing software challenges or seeking guidance on optimizing digital resources for your courses, we're here to assist you.
Canvas Support
Please contact Canvas Live Support for assistance with Canvas tools and questions about the Canvas Learning Management System. Support is available 24/7 via chat and phone. Use the "Help" button inside Canvas or call 877-376-9392.
Faculty Development
Faculty Development Support assists faculty in collaboratively enhancing their teaching and learning (pedagogy) through the effective use of technology. If you need faculty course development coaching and/or assistance with your ACUE course, please contact the team at FacultyDevelopment@palmbeachstate.edu.
For more information on ACUE, please click here.
Instructional Design
Create and support online classes and programs. Fall in line with ACUE and QM requirements along with course certifications. We collaborate with faculty members to design and develop online web-enhanced courses utilizing effective online educational practices. If you have questions regarding a course certification or course development, please contact the team at InstructionalDesign@palmbeachstate.edu.
Online Technology
If faculty and staff need technical help with Canvas-embedded third-party software tools (Respondus, Teams, etc.), course resets, course extensions, adding users to courses (such as tutors and observers), LTI installations in Canvas or assistance with audio/video recordings, please contact the team at OnlineTechnology@palmbeachstate.edu.